Refund policy

Refunds and Return Policy

At Kalahari Chilli, we are committed to providing you with the highest quality fresh chillies and seeds. If for any reason you are not satisfied with your purchase, please review our Refunds and Return Policy below:

1. Fresh Chillies

Due to the perishable nature of fresh chillies, we do not accept returns on these items. However, if your order arrives damaged or if there are any issues with the quality of the chillies, we are happy to offer a replacement or refund.

  • Eligibility for Refund/Replacement:

    • You must contact at us at info@kalahariorganics.com within 24 hours of receiving your delivery.
    • Please provide photos of the damaged or defective chillies and a description of the issue.
    • We will process a refund or arrange for a replacement shipment once the issue is verified.

  • Non-Eligible Returns:

    • We do not offer refunds or replacements for fresh chillies that have been improperly stored or mishandled after delivery.

2. Seeds

We take pride in offering high-quality, viable seeds. If you experience any issues with the seeds purchased from us, we offer a return or refund policy under the following conditions:

  • Eligibility for Refund/Return:

    • You may request a return or refund within 30 days of receiving your seeds if they are damaged or defective upon arrival.
    • Please provide photos and a detailed description of the issue.
    • For non-germination claims, we require a description of the growing conditions and care provided.

  • Non-Eligible Returns:

    • We cannot accept returns for seeds that have been planted or improperly stored.
    • Seeds must be in their original packaging and in resalable condition for returns.

3. How to Request a Refund or Return

To initiate a refund or return, please contact our customer service team at info@kalahariorganics.com with your order number, photos of the product, and a description of the issue.

  • Refunds: Once approved, refunds will be processed within 5-7 business days and will be credited back to your original payment method.
  • Replacements: Replacements for damaged items will be processed immediately, and new items will be shipped at no additional cost.

4. Shipping Costs

  • In cases of damaged or defective products, we will cover the shipping costs for returns or replacements.
  • For non-defective returns (seeds), the customer is responsible for return shipping costs.

5. Final Sale Items

All clearance or discounted items are considered final sale and are not eligible for refunds or returns.